September 10, 2022.
My wife and I decided to build a pool in our house instead if moving and I was a a bit nervous after hearing so many horror story about pool builders. I express my frustration with butch one of the designers at Pools r us and he assured me that this wasn’t going to be the case building with this company and they were right. The process took three months and one week and the extra week came for ordering tile that was on back order, I’m very happy with how the entire process went and I’d totally recommend them to anyone that’s looking to build a pool. 1000 stars to you guys and especially butch for literally holding my wife’s hand thru the entire process.
September 8, 2022.
I requested a consult on the website and received a call back the same day from Steven. The communication, professionalism, and honesty throughout the whole process was fantastic.
July 20, 2022.
Pools R Us is the most professional company I can say for myself and my husband! They took their time and was on time and every contractor was very professional! They gave us a time frame for it to be completed and they were 2 weeks ahead of schedule! The owner is very personable and he took his time to explain everything! I totally recommend this company!
July 15, 2022.
Owner Reached Out and Made Everything Right. I Feel So Much Better About My Purchase & Completely Satisfied With The Whole Experience. Great Company To Work With And I Love My Backyard. Everything Is Working Great.
April 3, 2022.
We shopped around between 6 different pool builders. Pools R Us has the most competitive pricing in town. They did a beautiful job! - Mark Carroll (Las Vegas)
January 12, 2022.
Greg, Ben, and team were excellent to work with. They gave me a good and fair price, met all the deadlines they said they would make, and always took my calls! I asked many many questions and they were very patient with me. Ben managed my project and always followed up in a timely manner. Would definitely recommend! Signed my contract on March 1st 2021, was swimming by June 14th. In the midst of a global pandemic with so many labor and supply shortages they nailed the completion date of the project within two weeks!
February 6, 2021.
I just have to say hands down best customer service I have experienced from a company in a very long time. Ben was outstanding to work with during the process of design. Greg was also very responsive and answered any questions we had. They were always on time and made accommodations if needed. Unfortunately we were not able to move forward but I still wanted to share my experience. Customer service has become a lost art in Las Vegas but Pool R US has made it a top priority. Can't thank them enough for their time and dedication to making our reality come true in the photos and 3D images provided. If you want a great price and a responsive group of people that takes customer service seriously then this is your company!